Work Experience

1. Full Stack Developer - CodeOp - Remote

   Jul 2023 - Sep 2023

   • Demonstrated problem-solving skills by tackling complex coding challenges and implementing efficient solutions
   • Built 3 full stack projects: an MVP, a Feature Extension and a Group Project
   • Group Project - NFT e-commerce app - Heroku App
   • Full stack app: online store where people can buy fashion NFTs
   • Created cart context: allow users to interact with the cart: add products, modify the quantity, update the item's price, quantity, and total cost, and remove items
   • Built Auth Context: created back-end routes, registration, and contact us form with SendGrid API for sending emails
   • Built with: MySQL, Express, Node.js, Vite, React.js, React React Router, TailwindCSS, CSS, Figma, Postman, SendGrid APIs, Stripe
   • Feature Extension - Rota App - Github
   • Full stack app that helps flatmates organise their apartment tasks & and bills.
   • Implemented the billing feature that allows users to keep track of their bills: a page where they can view, sort, and share bills with their flatmates as well as assign bills to be paid
   • Improved the app's existing layout by upgrading the design
   • Built with: MySQL, Express, Node.js, Vite, React.js, React Router, CSS, Bootstrap
   • MVP - Travelette App - Github
   • Full stack app that helps people organize personal or group travel expenses in various currencies
   • Main features: transactions page where users can view, sort, and edit past payments. All entries and changes are saved in the database
   • Built with: MySQL, Express, Node.js, Vite, React.js, React Router, CSS, Bootstrap, Figma, Postman, and Wise APIs

2. Freelancer - Front-End Developer - Remote

   Jun 2022 - Mar 2023

   • Practiced writing pseudo code and problem-solving, completed 100+ code challenges on codewars
   • Worked closely with a mentor to solidify my front-end knowledge
   • Personal Website - mycupoflatte.com
   • Portfolio website showcasing my experience in building end-to-end: design, implementation, deployment
   • Built with: Express, Node.js, JavaScript, CSS3, HTML5, Mustache
   • Project Scaffolding Bash Script - Gitbub Repo
   • Created bash script to automate project scaffolding (express web server and electron app)

3. Software Engineering Bootcamp - The Jump - Remote

   Oct 2021 - May 2022

   • 6 month part-time bootcamp covering front end technologies: HTML, CSS3, XML, JavaScript ES6+
   • Developed front-end websites and web applications to a professional standard
   • JS Project - Timer JS Libary
   • Created a JS timer library that can be used for future projects to help calculate the time span between any two given time values
   • Built with: JS, node.js
   • Website Project - Clipboard
   • Responsive website built to match mobile, tablet, and desktop design provided
   • Learned to read/use design specifications on Figma
   • Built with: HTML, CSS3, Figma
   • Homage - Website Project
   • Created a home page copy of the website - studio-ninetyone.com
   • The main goal was to practice all HTML and CSS concepts as well as responsive web design
   • Built with: HTML, CSS

4. Twilio Inc. - London, England, UK

   Mar 2019 - Nov 2021

   1. Technical Account Manager
   • Dedicated support engineer for 5 large Twilio EMEA and APAC Clients
   • Resposible for understarding customer integration for Twilio products such as SMS, Voice, and phone regulatory issues.
   • Identifyied trends based on reposted issues and presented my findings during the weekly meetings or QBRs
   2. Customer Success Manager II
   • Managed a portfolio of 36 accounts
   • Initiated contract renewal conversation and worked with the AE to identify any upsell opportunities
   • Assisted with more complex technical issues and helped escalate internally while finding the appropriate resources
   • Identified and added customers to new beta features and provided feedback for the product team

5. SendGrid Inc. - London, England, UK

   Oct 2016 - Feb 2019

   • Customer Success Manager
   • Managed a portfolio of up to 70 accounts
   • Organised and conducted monthly customer meetings and QBRs
   • Worked with each customer to identify measurable KPIs for their email program and review KPI performance
   • Provided feedback to the product team and help with new feature requests
   • Initiated contract renewal conversation and uncovered additional service opportunities for the AEs
   • Helped to escalate technical issues escalation and worked with support to optimize the resolution process

6. Intelligent Bee Web - Iasi, Romania

   Apr 2012 - Mar 2016

   • Team Manager
   • Assumed ownership over team productivity and managed workflow to meet or exceed service quality goals (identified measurable KPIs and helped the team to achieve and maintain the success line)
   • Handled staffing responsibilities for team by creating and maintaining monthly schedule
   • Identified individual development needs with appropriate training
   • Facilitated inter-departmental communication to provide customer support efficiently
   • Maintained high departmental standards for quality and productivity metrics. (continuously reviewed tickets and chats answered given by the clients)
   • Senior Technical Support Engineer
   • Researched, troubleshot and resolved complex problems independently
   • Provided on-call support for critical issues
   • Defined and documented technical best practices
   • Team lead responsibilities - worked closely with team members to meet or exceed all customer service requirements
   • Junior Technical Support Engineer
   • Troubleshoot and guided customers through integration steps, including identifying system and site-specific app/code issues
   • Resposible for activating new accounts
   • Managed customers' expectations and experience to a high degree of customer satisfaction (average personal satisfaction score constantly above 90%)
   • Enthusiastically participated in job-related training.